What Deskora collects, why, and what you can ask of us.
To provide the service, to bill it, to answer you, and to keep it secure. We do not sell personal data and we do not use your company data for advertising.
Your company's users, according to the roles you give them. Our staff only when needed to support you or to run the service. Service providers we use (hosting, email) only process data on our instructions.
If your company uses the office assistant, the question a user asks and the figures needed to answer it (for example the rows of a report that user may open) are sent to Anthropic, which provides the Claude AI model, to produce the answer. Anthropic does not use this data to train its models. We store only the number of questions asked, never the questions or answers. An administrator can switch the assistant off in Company Settings > Modules.
As long as your company uses the service. After it ends we delete the working copy on request, and in any case after the retention period required by law.
Only the cookies needed to sign in and keep your session secure. No advertising cookies.
You can ask for a copy of your personal data, its correction or its deletion: contact us.