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Guides for getting started, the Deskora connector, your company and billing.

Getting started

Getting started in five stepsFrom sign-up to your team working on the web. Users, roles and accessGive each person exactly the screens they need. Use Tenadd on your phoneAdd it to the home screen and open it like an app.

The Deskora connector

Install the Deskora connectorRequirements and installation on the QuickBooks computer. Pair the connector with your companyOne-time codes link the connector to your company. Multi-user mode and Remote DesktopWhy your QuickBooks users keep working during a sync. Writing back to QuickBooks (two keys)Read-only by default; turn writing on only when you are ready. What is synchronised, and how oftenLists, documents and reports, and their timing.

Your company

Company details and letterheadName, address, logo and VAT on your documents. Inbox, notices and the bellMessages from us about your account.

Plans & billing

The customer portalYour companies, plans, invoices and support in one place. The free trialWhat happens during and after the trial. Choosing a plan and payingMonthly or yearly, coupons, invoices and receipts. Changing plans and cancellingUpgrade, downgrade or stop at any time.

Troubleshooting

The connector shows offlineWhat to check when data stops arriving. QuickBooks closed or access refusedCertificate, company file and mode messages. I forgot my passwordReset it yourself or ask your administrator.

Download the connector

Requirements and the installer for the QuickBooks computer.

Customers: open a ticket

Signed in to your company? Use Account > Support: we answer there and in your inbox.

Not a customer yet?

Questions before you start, or a demo with your own file.