Help centre Troubleshooting
The connector shows offline
What to check when data stops arriving.
- Is the computer on and signed in? The connector runs in a Windows session; after a restart someone must sign in (or use auto sign-in on a server).
- Is the Deskora icon next to the clock? If not, start Deskora from the Start menu.
- Internet: the computer must reach your company address over HTTPS.
- Paired? The Status window (right-click the icon) shows the company it is paired with. If it says not paired, create a new code in Preferences.
Still need help?Customers open a ticket in Account > Support. Everyone else can contact us.